Grievance Cell

Grievance Cell

We have a highly active grievance cell that is continuously on the watch to promote and enable student welfare by putting them first and addressing any issues or complaints that they have or any trouble that they are facing. The cell operates methodologically and assesses every single complaint lodged by the students for its merit. Matters of harassment are taken very seriously and considered by the grievance cell and necessary actions are prescribed.

 

Anyone with a genuine grievance is encouraged to approach the department members in person, or in consultation with the officer in-charge of the Students' Grievance Cell. In case the person is reluctant to appear and present themselves, the respective grievances may be dropped in writing at the suggestion box of the Grievance Cell. The grievances may also be submitted by the means of e-mail communication to the officer in-charge of the Students' Grievance Cell.

 

Objective :

Objectives of the Grievance Cell

 

The grievance cell is an initiative that has been onset with very clear goals and each of them have been worked upon from the beginning. The prime goal is to ensure that all the stakeholders of the institution are held suitably accountable and equally responsible for maintaining a harmonious atmosphere in the institute that promotes student welfare. The cell has been instituted to address the different problems that a student may face. Some of the key objectives that surround this cell are:

 

  • Upholding the dignity and decorum of the institution by cultivating and maintaining a hassle free atmosphere by promoting cordial relationships among students and between students and teachers.
  • Our students have full freedom of expression and that is why we encourage both faculty and students to put forward their grievances/ issues without the fear of being victimized at any point.
  • Grievances and feedback for the improvement of Academics/Administration in the College can be submitted in writing and put into the Suggestion Box or Complaint Box that is placed in front of the Grievance Cell in the Administration Block.
  • Respecting the rights and dignity of one another is considered highly important and our college advises that its students show maximum restraint and controlled
  • Incitement of any manner and in any capacity cannot be tolerated and that is why our college always advises students against indulging in this practice be it with respect to students, teachers or college administration.
  • A pleasant demeanor maintained well with positivity and affection is something that all our students are expected to inculcate. We discourage a vindictive and demeaning attitude.
  • No form of ragging is allowed in VISAT and there are strict policies prohibiting it in and outside the campus or institution. Violation of these rules and policies on the part of anyone should be informed to the authorities or the Principal.

Scope :

The cell actively deals with matters of grievances submitted in writing from students regarding any of the following matters:

 

 

Academic Matters: Issuance of duplicate marksheets for students, conduct certificates, transfer certificates, or other examination related matters are some concerns that the grievance cell handles.

Financial Matters: Dues and payments for different items from library, hostels etc are some of the aspects that come under this field.

Others: The grievance cell is also responsible for addressing issues related to apprehensions that may arise regarding sanitation facilities, preparation of food, transport facility, victimization by teachers, etc.

 

 

 

 

Functions :

 

  • Every case is attended promptly upon receiving the grievance from the students and there is no discrimination on any basis regarding priority provided to the cases.
  • The cell formally reviews every complaint and grievance received and prepares statistical reports about the number of cases received.
  • Regular reports are submitted to authorities about the cases attended to and the number of pending cases, if any, which require direction and guidance from the higher authorities.

Procedure for lodging complaint :

 

 

  • Students may feel free to put up a grievance in writing and drop it in boxes.
  • The grievances that have been forwarded with the necessary documents will be addressed on an immediate basis by the cell.
  • The Grievance Cell assures that the grievance has been properly solved in a stipulated time limit provided by the cell.

Write to:

Dr. Nandakumar P
Principal, VISAT.
E-mail: principal@visat.ac.in